Terms And Conditions

Welcome to Ovvor Trade. These Terms & Conditions govern your use of our website, mobile app, and all services offered under Ovvor – Shop Smart.

By accessing or using our platform, you agree to follow these terms.

If you do not agree, please do not continue using our services.

1️⃣ Introduction

Ovvor Trade (“Ovvor”, “we”, “our”, “us”) is an online shopping platform offering both physical products and digital services such as Netflix subscriptions, OTT plans, gift cards, and game top-ups.

These Terms apply to all customers, visitors, and users of our platform.

2️⃣ Account Registration

To place orders or access certain features, customers must:

  1. Provide accurate and complete information
  2. Maintain account security
  3. Not share login details with others
  4. Not misuse or attempt to hack the platform

Ovvor Trade is not responsible for unauthorized access caused by customer negligence.

3️⃣ Products & Services

Physical Products

We sell items such as electronics, fashion, home goods, beauty products, groceries, and more.

All physical products are delivered as per availability and stock conditions.

Digital Services

We offer digital items including:

  1. Netflix subscriptions
  2. OTT platform vouchers
  3. Game top-ups (Free Fire, PUBG, MLBB, etc.)
  4. Gift cards & online memberships

Digital products are delivered instantly or within a short processing time.

Once delivered/activated, digital items are non-refundable and non-returnable.

4️⃣ Pricing & Payments

  1. All prices shown are inclusive/exclusive of taxes as applicable.
  2. Prices may change at any time without notice.
  3. Payments must be completed before order confirmation.
  4. In case of payment failure, orders will not be processed.
  5. For digital services, activation begins only after successful payment.

5️⃣ Order Confirmation

After placing an order, you will receive:

  1. Order confirmation message
  2. Order processing updates
  3. Delivery or activation notifications

Ovvor Trade may cancel any order in case of:

  1. Stock unavailability
  2. Payment issues
  3. Fraud or suspicious activity
  4. Incorrect pricing or system error

Refunds (if applicable) will be processed as per our policy.

6️⃣ Shipping & Delivery (Physical Products Only)

  1. Delivery timelines depend on location, product type, and courier service.
  2. Delays may occur due to weather, public holidays, or logistic issues.
  3. If a customer is unreachable at the time of delivery, additional delivery attempts may be charged.

7️⃣ Returns, Refunds & Replacement

Physical Goods

Returns/replacements may be allowed only if:

  1. You received a damaged or defective item
  2. You received the wrong product
  3. Your item qualifies under the return policy

Items must be:

  1. Unused
  2. In original packaging
  3. Returned within the allowed time frame

❗ Digital Goods (Strict Policy)

Because digital products are delivered electronically and cannot be “returned,” no refunds are provided for:

  1. Netflix/OTT subscriptions
  2. Game top-ups
  3. Gift card codes
  4. Membership activations
  5. Mistaken purchases

Once delivered/activated, the sale is final.

8️⃣ User Responsibilities

You agree NOT to:

  1. Misuse any digital service
  2. Attempt unauthorized access
  3. Use Ovvor for illegal or fraudulent activities
  4. Abuse refund or return policies
  5. Copy, resell, or redistribute digital goods without permission

Violation may lead to account suspension.

9️⃣ Intellectual Property

All content on Ovvor Trade — including logo, text, images, designs, and software — is our property.

Users may not copy, modify, distribute, or reuse any material without permission.

🔟 Limitation of Liability

Ovvor Trade is not responsible for:

  1. Delays in delivery due to third-party courier partners
  2. Loss caused by customer error
  3. Incorrect digital service usage
  4. System outages beyond our control
  5. Third-party service downtime (Netflix, OTT, game servers)

Our liability is limited to the value of the product or service purchased.

1️⃣1️⃣ Third-Party Digital Services

For Netflix, OTT, or game top-ups:

  1. Ovvor Trade only provides activation or credits
  2. We do not control the third-party platform
  3. Any downtime or technical issues on those services are not our responsibility

1️⃣2️⃣ Privacy & Data Protection

We protect your personal information responsibly.

By using our platform, you agree to our Privacy Policy.

1️⃣3️⃣ Changes to Terms

Ovvor Trade may update these Terms & Conditions at any time.

Continued use of the platform means you accept the changes.

1️⃣4️⃣ Contact Us

For support or inquiries:

📧 support@ovvor.com

📞 [Add Phone Number]

📍 Kathmandu, Nepal

✔️ This T&C is perfect for:

  1. Physical goods
  2. Digital goods (Netflix/OTT/top-up)
  3. Nepal eCommerce
  4. Legal safety
  5. Customer trust