Terms And Conditions

Welcome to Ovvor Trade.

These Terms & Conditions govern your access to and use of our website, mobile application, and services offered under Ovvor – Shop Smart.

By using our platform, you agree to be bound by these Terms.

If you do not agree, please do not continue using our services.

1️⃣ Introduction

Ovvor Trade (“Ovvor”, “we”, “our”, “us”) is an e-commerce platform operating in Nepal, offering physical products and legally permitted digital goods.

These Terms apply to all users, customers, and visitors of the Ovvor platform.

2️⃣ Account Registration

To access certain features or place orders, users must:

1. Provide accurate and complete information
2. Maintain the security of their account credentials
3. Not share login details with others
4. Not attempt to misuse, manipulate, or hack the platform

Ovvor Trade is not responsible for losses caused by unauthorized access due to user negligence.

3️⃣ Products & Services

Physical Products

Ovvor Trade sells physical goods including but not limited to:

1. Electronics
2. Clothing & fashion items
3. Home & lifestyle products
4. Beauty & personal care items
5. Groceries and daily essentials

All products are subject to availability and stock conditions.

Digital Goods (Legal Only)

Ovvor Trade may offer legally permitted digital goods, such as:

1. Game top-ups (where permitted by law)
2. Authorized gift cards or vouchers

❗ Ovvor Trade does not sell or support illegal, pirated, or unauthorized digital services.

Digital goods are delivered electronically.

Once delivered or activated, they are non-refundable and non-returnable.

4️⃣ Pricing & Payments

1. All prices are listed in NPR
2. Prices may change without prior notice
3. Full payment is required before order confirmation
4. Orders with failed or incomplete payments will not be processed
5. Digital goods are activated only after successful payment

5️⃣ Order Confirmation

After placing an order, you will receive:

1. Order confirmation notification
2. Processing updates
3. Delivery or activation details

Ovvor Trade reserves the right to cancel orders due to:

1. Stock unavailability
2. Payment failure
3. Fraud or suspicious activity
4. Incorrect pricing or system errors

Refunds (if applicable) will be processed according to the return policy below.

6️⃣ Shipping & Delivery (Physical Products Only)

1. Delivery timelines depend on location, product type, and courier service
2. Delays may occur due to weather, holidays, or logistical issues
3. If the customer is unavailable at delivery time, additional charges may apply

7️⃣ Returns, Refunds & Replacement (Product-Wise Policy)

7️⃣.1️⃣Product-Specific Return Period

Ovvor Trade follows a product-based return and refund policy.

Each product category may have a different return window, clearly mentioned on the product page or invoice.

Examples:

1. Clothing & fashion items: Return requests must be made within 24 to 48 hours of delivery
2. Electronics: Return or replacement depends on product condition, brand policy, and warranty
3. Home & lifestyle products: Return timelines vary by product type

❗ Customers are responsible for checking the return policy mentioned on each product before purchase.

7️⃣.2️⃣ Eligible Reasons for Return

Returns or replacements may be accepted if:

1. The product is damaged or defective at delivery
2. The wrong product was delivered
3. The product significantly differs from the description

All return requests are subject to verification and approval by Ovvor Trade.

7️⃣.3️⃣Return Conditions

To qualify for a return:

1. The item must be unused, unwashed, and unaltered
2. Original packaging, tags, and accessories must be intact
3. Return request must be submitted within the allowed period for that product

Failure to meet these conditions may result in rejection of the return request.

7️⃣.4️⃣ Refund Method & Processing

1. Approved refunds will be processed via the original payment method or store credit
2. Processing time may vary depending on banks or payment providers
3. Delivery or handling charges may be non-refundable unless stated otherwise

7️⃣.5️⃣ ❗ Digital Goods (Strict Policy)

Due to the nature of digital products:

1. No returns
2. No refunds
3. No cancellations

This applies to:

1. Game top-ups
2. Gift cards or voucher codes
3. Digital memberships or activations

Once delivered or activated, the sale is final.

8️⃣ User Responsibilities

Users agree NOT to:

1. Use the platform for illegal or fraudulent activities
2. Attempt unauthorized access to systems or data
3. Abuse refund, return, or dispute policies
4. Resell or redistribute digital goods without permission

Violations may lead to account suspension or permanent termination.

9️⃣ Intellectual Property

All content on Ovvor Trade — including logos, designs, text, images, and software — is the exclusive property of Ovvor Trade.

Unauthorized copying, reproduction, or distribution is strictly prohibited.

🔟 Limitation of Liability

Ovvor Trade is not liable for:

1. Courier delays or third-party service failures
2. Loss caused by incorrect customer information
3. Improper product usage
4. System outages beyond our control

Our liability is limited to the value of the purchased product or service.

1️⃣1️⃣ Terms & Conditions – Personal Information Usage

1️⃣1️⃣.1️⃣ Information We Collect

When you use OVVOR, we may collect the following information:

1. Name, phone number, email address
2. Delivery and billing address
3. Account login details
4. Order history and transaction data
5. Device, browser, and usage data
6. Feedback, reviews, and customer support interactions

This information is collected only when you voluntarily provide it or when required for service functionality.

1️⃣1️⃣.2️⃣ Purpose of Using Personal Information

We use customer personal information strictly for legitimate business and system-related purposes, including but not limited to:

1. Improving platform performance and user experience
2. Developing, testing, and optimizing system features
3. Enhancing security and fraud prevention
4. Personalizing content, offers, and recommendations
5. Analyzing user behavior to improve services
6. Fixing bugs, errors, and technical issues
7. Internal research and system development

Your data helps us make OVVOR faster, safer, and smarter — not creepy.

1️⃣1️⃣.3️⃣ Data Protection & Security

OVVOR takes data protection seriously. We implement appropriate technical and organizational security measures to protect your personal information against:

1. Unauthorized access
2. Data loss or misuse
3. Alteration or disclosure

Only authorized personnel have access to personal data, and strictly for system and service-related purposes.

1️⃣1️⃣.4️⃣ Data Sharing Policy

We do not sell, rent, or trade your personal information.

Your data may only be shared with:

1. Trusted service providers (payment, logistics, hosting)
2. Legal authorities if required by law
3. Internal teams for system development and improvement

All third parties are required to follow strict confidentiality and data protection standards.

1️⃣1️⃣.5️⃣ Data Anonymization

For system development, analytics, and research, personal data may be anonymized or aggregated, ensuring that individual users cannot be personally identified.

1️⃣1️⃣.6️⃣ User Rights

As a user, you have the right to:

1. Access your personal information
2. Request correction of inaccurate data
3. Request deletion of your account and data (subject to legal requirements)
4. Withdraw consent for non-essential data usage

Requests can be made through our customer support channels.

1️⃣1️⃣.7️⃣ Consent

By using OVVOR, creating an account, or placing an order, you explicitly consent to the collection and use of your personal information as described in these Terms & Conditions.

1️⃣1️⃣.8️⃣ Updates to These Terms

OVVOR may update these Terms & Conditions from time to time to reflect system upgrades, legal changes, or business needs. Continued use of the platform after updates means you accept the revised terms.

1️⃣2️⃣ Contact Us

For support or inquiries:

📧 Email: ovvortrade@gmail.com

📞 Phone: +977 9709066860

📍 Location: Sahayoginagar,Koteshwor-32, Kathmandu, Nepal