Thank you for shopping with Ovvor Trade.

We aim to provide the best online shopping experience for both physical goods and digital services.

This Refund Policy explains how returns, replacements, and refunds work on our platform.

1️⃣ General Refund Policy

Refunds are processed based on product type:

✔️ Physical Products → Eligible for return/refund under certain conditions

❌ Digital Products → NON-REFUNDABLE once delivered/activated

This policy ensures fairness and protects both customers and suppliers.

2️⃣ Refund Policy for Physical Products

You may request a return, replacement, or refund only if:

✔️ You received a damaged product

✔️ You received a defective product

✔️ You received the wrong product

✔️ The item is missing parts/accessories

✔️ The product is unused and in original packaging

✔️ The request is made within 48 hours of delivery

❗ What is NOT eligible:

1. Used or damaged products caused by the customer
2. Products without original packaging
3. Products purchased during special clearance sales
4. Items without unboxing proof (if requested)

➤ Return Process

1. Contact us through email, phone, or chat
2. Provide order ID and issue details
3. Submit photos/videos for verification
4. Our team reviews the claim
5. Refund or replacement is approved
6. Courier pickup will be arranged (where available)

➤ Refund Timeline (Physical Products)

1. Wallet Refund: Instant–24 hours
2. Bank/IME Transfer: 1–3 working days
3. Card/Online payment: 3–7 working days

3️⃣ Refund Policy for Digital Products (Strict Policy)

Digital items include:

1. Netflix subscription
2. OTT plans
3. Gift cards
4. Software keys
5. Game top-ups (Free Fire, PUBG, MLBB, etc.)
6. Mobile/online recharge
7. Activation codes

🔥 Digital Products Are NON-REFUNDABLE.

Once the order is delivered/activated, the sale is final.

❗ No refunds for:

1. Wrong email/ID given by the customer
2. Late delivery caused by third-party platforms
3. Change of mind after activation
4. Account bans or misuse
5. Incorrect login details provided by customer

Ovvor Trade only processes activation; we do not control third-party servers.

4️⃣ Order Cancellation Policy

✔️ Physical Product

You may cancel before the product is shipped.

❌ Digital Product

Order cannot be cancelled after payment because activation starts immediately.

5️⃣ Refund for Failed Transactions

If your payment was deducted but order failed:

1. You will receive an automatic refund to your bank/wallet
2. Timeline: 1–5 working days depending on your payment provider
3. If not received, contact us with transaction proof

6️⃣ Unboxing Video Requirement (If Needed)

For expensive or fragile items, we may request an unboxing video clearly showing:

1. Full product opening
2. Package condition
3. Received items

This helps prevent fraud and speeds up your refund approval.

7️⃣ Contact for Refund Support

If you have any issue with your order, contact us:

📧 support@ovvor.com

📞 +977-9709066860

📍 Koteshwor, Kathmandu, Nepal

We are here to help and ensure your experience remains smooth and trustworthy.

8️⃣ Policy Updates

Ovvor Trade reserves the right to update this Refund Policy at any time.

Changes will be posted with a revised “Last Updated” date.